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Terms and Conditions

  1. Definitions
  2. Booking and Confirmation
  3. Prices and Payments
  4. Cancellation and Refunds
  5. Changes and Alterations
  6. Travel Documents and Insurance
  7. Limitation of Liability
  8. Special requirements
  9. Complaints and Disputes
  10. Changes to Terms & Conditions

 
 
1 Definitions

1.1
Please read these terms and conditions carefully. These conditions set out the terms and conditions of the contract between you and Travel Assistance Support Services Ltd (hereafter referred to as “we” and “us” and “TASSBLUE”) of WORKSHOP 2B AT 28B, LAWRENCE ROAD, LONDON, N15 4EG. TASSBLUE and Bluecornerservices are trading names of Travel Assistance Support Services Limited. These conditions are correct at the time of issue, but please see our terms on our website for any subsequent changes which apply. Throughout these conditions, “you” and “your” refer to the primary person listed on the booking, as well as any additional individuals included in the booking or any persons to whom a booking is transferred or added. When we reffer the term `your holiday’ in these conditions, except where otherwise stated, we mean by any Travel Arrangements such as the accommodation, transport and other holiday services (excluding excursions and car hire) described by us that you book in the UK with us. Once your holiday has been confirmed we will accept responsibility for it in accordance with these conditions as an ‘Organiser’ under the Package Travel and Linked Travel Arrangements Regulations 2018. The Package Travel and Linked Travel Arrangements Regulations 2018 can be found here. 

1.2
This contract is based on the terms and conditions outlined herein, which are governed by English Law and subject to the exclusive jurisdiction of the English Courts.


2 Booking and Confirmation

2.1.1
It is your responsibility to ensure that all information that they, or someone else on their behalf, have provided to us is complete and accurate.
2.1.2
Registration using automated methods is prohibited.
2.1.3
By making a booking, you, on behalf of all individuals listed on the booking, acknowledge that you have read and understood these booking conditions, agree to abide by them, and confirm that you are over 18 years of age.
 
2.2.1
By submitting a completed booking request via email, writing or by verbal communication such as telephone  (“Your Request”) to us, you make an offer for the conclusion of an arrangement agreement. The object of this agreement is the arrangement of the travel services to meet Your Request.
2.2.2
We next sends you an email or equivalent mediums such as SNS (Social Network Services, hereinafter referred to as SNS) or SMS (Short Message Service, hereinafter referred to as SMS) confirming the receipt of the details for the travel services which is to be arranged. Through this, we confirms only the receipt of Your Request.
 
2.3
We reserve the right to refuse or cancel bookings at our discretion.

 

3 Prices and Payments

3.1
The price of your travel arrangements shall be provided upon request. The price includes all applicable fees and taxes. Please note that additional charges, such as card payment fees, may apply and are not excluded from the stated price.

3.2
Payment must be made in the currency specified by us and through the designated payment methods.

3.3
You are responsible for any additional charges, including but not limited to currency conversion fees, bank charges, or transfer fees.

3.4
Failure to make timely payments may result in the cancellation of your booking.

3.5
The prices are subject to change without prior notification. However, once full payment for the services is received, the price is guaranteed not to increase, unless you decide to amend/add further services to your reservation.

3.6
Please note that fluctuations in transportation costs, including fuel costs, taxes, and exchange rates, may result in changes to the price of your travel arrangements. However, once the balance of your holiday and services is paid in full or within 7 days of departure, no further changes will be made. We shall bear the impact of any increase up to 2% of the price of your trips and services, excluding insurance premiums and any amendment charges, and you will not be liable for such costs.
 

 

4 Cancellation and Refunds

4.1.1
In the event that you or any other individual within your group chooses to cancel your confirmed reservation, it is imperative to provide written notification to us by email to contact@tassblue.com. Please be advised that your cancellation notice will only become valid upon receipt in writing at our offices and shall be effective from the date of receipt.
4.1.2
In the event that one or more members of a group decide to cancel, it is important to note that such cancellations may result in an increase in the per person holiday price for those individuals who continue with their travel plans. Consequently, you will be held responsible for settling the corresponding increase in cost.
4.1.3
Considering that there are costs associated with the cancellation of your arrangements, you are responsible for paying the cancellation charges as outlined below, based on the period before departure in which you notify us:
– Less than 7 days: 100% of the holiday cost.
4.1.4
Please note that amendments charges are not refundable in any circumstances.
4.1.5
Please also note that certain arrangements may not be modified once they have been confirmed, and any changes or cancellations could result in a cancellation charge of up to 100% of the corresponding portion of the arrangements, in addition to the aforementioned charge.
4.1.6
In the event that the performance of your package by us or the transportation of passengers to your destination by us is significantly impacted by unavoidable and extraordinary circumstances  (also known as Force Majeure) in the destination or its immediate vicinity, you have the option to cancel your booking prior to departure without incurring any cancellation charges. In such situations, we will facilitate the termination of your booking and provide a complete refund for the holiday, excluding any applicable amendment fees.

4.2
Refunds, if deemed applicable, shall be processed in accordance with our refund policy, subject to potential variations based on the specific tour package and prevailing circumstances.

4.3
We retain the prerogative to cancel a tour in light of unforeseen circumstances. In such instances, we shall offer you appropriate alternatives or a refund, as deemed applicable.

4.4
This hereby sets forth examples of events that fall under the category of circumstances beyond our control, hereinafter referred to as “Force Majeure Events,” which may include, but are not limited to, the following:

1. War, threat of war, or armed conflict, whether declared or undeclared.
2. Riots, civil disturbances, or acts of public disorder.
3. Terrorist activity or its consequences, including terrorist acts or threats of terrorism.
4. Industrial disputes, including strikes, lockouts, or labor unrest.
5. Failure to obtain or maintain relevant flying rights or authorizations.
6. Natural disasters, including but not limited to earthquakes, floods, hurricanes, or tsunamis.
7. Nuclear disasters, including accidents or meltdowns at nuclear facilities.
8. Fire outbreaks or conflagrations, whether accidental or intentional.
9. Health risks, including epidemics, pandemics, or contagious diseases.
10. Unavoidable and unforeseeable technical problems with transportation systems or vehicles.
11. Closure or congestion of airports or ports, rendering them inaccessible or impracticable.
12. Actual or potential severe weather conditions, such as storms, blizzards, or hurricanes.
13. Imposition of sanctions or other governmental actions affecting travel or transportation.
14. Any other similar events beyond our control that hinder or impede the performance of obligations under this agreement.

These Force Majeure Events shall excuse and relieve us from any liability or obligation to the extent that such performance is hindered, delayed, or prevented by the occurrence of any of the aforementioned events.
 


5 Changes and Alterations


5.1
While it is improbable that modifications will be required for your holiday or Travel Arrangements, we diligently plan these arrangements well in advance. On rare occasions, changes may be necessary, and we retain the right to effect such changes at any given time. In such situations, we will reach out to you via email and/or phone to discuss the alterations. Kindly ensure regular monitoring of your email account for correspondence from us.

5.2
We reserve the right to modify or amend the itinerary, accommodation, transportation, or any other components of the tour, if deemed necessary. We shall exert reasonable efforts to provide you with prior notice regarding any substantial alterations.

5.3
In case the Principal Supplier needs to make significant changes to your confirmed holiday or Travel Arrangements, we will make reasonable efforts to inform you promptly about any such changes and will act as a liaison between you and the Principal Supplier regarding any alternative options provided. However, it is important to note that we will not be held liable for any additional obligations beyond the aforementioned responsibilities.

5.4
In the event that circumstances beyond our control compel us to make substantial alterations to the principal features of the travel services included in your package, you shall be entitled to the following rights:

1. Accepting the revised arrangements.
2. Opting for alternative travel arrangements of similar standard (with any price difference refunded if the alternative is of lower value).
3. Canceling your booked holiday and receiving a full refund of all payments made, except for any amendment fees.

5.5
We shall not be held liable for any extra expenses or losses resulting from changes or alterations beyond our control.
 


6 Travel Documents and Insurance


6.1.1
It is your responsibility to ensure compliance with all passport, visa, health, and immigration requirements relevant to their travel plans. We can solely offer general information in this regard. It is incumbent upon you to verify the specific requirements pertaining to your situation with the respective Embassies, Consulates, and medical professionals, as applicable. Please be mindful that requirements may undergo alterations, and it is imperative to ascertain the most current regulations well in advance of your departure.
6.1.2
We hereby disclaim any liability if you are unable to travel or suffer any other losses due to non-compliance with passport, visa, immigration requirements, or health formalities. It is your responsibility to reimburse us for any fines or losses incurred as a consequence of your failure to comply with said requirements and formalities.

6.2
It is highly advised that you obtain comprehensive travel insurance. Your insurance should adequately cover all your personal needs, such as pre-existing medical conditions, cancellation charges, medical expenses, and repatriation in case of accidents or illness. If you decide to travel without sufficient insurance coverage, we shall not be held responsible for any losses that may occur, for which insurance coverage would have otherwise been available.
 


7 Limitation of Liability


7.1.1
As an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018 (Link), we accept responsibility for the arrangements we have agreed to provide or arrange for you. Accordingly, we are accountable for the proper provision of all travel services included in your package, as specified in your confirmation invoice.
7.1.2
In adherence to these Booking Conditions, if we or our suppliers negligently fail to perform or adequately arrange the said services, and we do not address your complaint within a reasonable timeframe, resulting in an impact on the enjoyment of your package holiday, you may be eligible for appropriate price reduction, compensation, or both.
7.1.3
To ensure your entitlement to such remedies, you must promptly inform us of any failure to perform or improper performance of the travel services included in this package.

7.2
We hereby absolve ourselves of any responsibility or obligation to provide compensation for any injury, illness, death, loss, damage, expense, cost, or any other claim of any description that arises from:

1. Acts and/or omissions of the person affected,
2. Acts and/or omissions of an unrelated third party, which were unavoidable and extraordinary, and
3. Force Majeure events as defined in clause 4.

7.3
We limit our compensation liability we may pay if we are found liable under this clause:

1. For any loss or damage to luggage, personal possessions, and money, the maximum compensation we will provide is equal to the excess on your insurance policy applicable to this type of loss per person in total. This is due to the requirement of having adequate insurance coverage to address such losses.
2. For non-injury, non-illness, and non-death related claims, the maximum compensation we will provide is up to twice the total price paid by or on behalf of the affected person(s). This maximum amount will only be payable if the situation has significantly gone wrong, and you or your party have not received any benefit from the booking at all.
3. For international travel by air, sea, or rail, or any hotel stay, our liability is limited as if we were carriers under the appropriate Conventions. You agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to your journey, and we rely on these international conventions and ‘Conditions of Carriage’ when arranging your transportation.
4. You acknowledge that all terms and conditions within these ‘Conditions of Carriage’ form part of your contract with us and the transport company, and they are included in this contract by reference.
5. If a carrier is liable to you under the Denied Boarding Regulation 2004, any liability we may have to you under our contract, arising from the same facts, is limited to the remedies provided under the Regulation, as if we were a carrier solely for this purpose.
6. When making any payment, we have the right to deduct any money you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

7.4
To accept liability under this clause, you must notify any claim to us and our supplier(s) strictly following the complaints procedure specified in these conditions.

7.5
If a payment is made, the recipient(s) (and their parent or guardian if under 18 years) must assign to us or our insurers any rights they may have to pursue any third party and must provide us and our insurers with any reasonable assistance we may need.

7.6
Please be aware that we cannot accept liability for any damage, loss, expense, or other sum(s) that:

1. We could not have foreseen you would suffer or incur based on the information you provided to us before we accepted your booking, in the event of a breach of our contract with you; or
2. Relate to any business matters.

7.7
We are not responsible for services or facilities that are not included in our agreement or advertised on our website.  

8 Special requirements

8.1
If you have any special requirements, such as wheelchair access, diet, room location, a particular facility at a hotel etc, please inform us at the time of booking. We will make appropriate inquiries about the suitability of arrangements and services. If we find that the arrangements are not suitable, we will inform you and offer the opportunity to change your holiday. In such cases, we may send you a medical form to be forwarded to the appropriate supplier or ground transfer service provider. However, if we are unable to properly accommodate your specific needs, we reserve the right to decline or cancel the booking.

8.2
Please note that we cannot be held responsible if you fail to inform us about special needs that may affect your holiday experience, and this will not entitle you to compensation. If an airline or service provider refuses passage to you or any member of your party due to health concerns or any other perceived physical or mental condition, we will not be liable for any resulting consequences.

8.3
For customers requiring support or advice before booking, please contact us at: contact@tassblue.com.

8.4
If we do not meet a special request, it will not be considered a breach of our contract unless we have specifically confirmed the request. We do not accept bookings that are dependent on meeting specific special requests.  

9 Complaints and Disputes

9.1
While we endeavor to ensure seamless holiday arrangements, should any issues arise during your vacation, kindly notify us immediately. Our team will make every effort to promptly address and resolve any problems that may have occurred.

9.2
If the issue remains unresolved, and you wish to proceed with a formal complaint, you must submit a written notice to our office within 28 days of the conclusion of your stay. Please include your booking reference and all pertinent information. A concise letter will help us quickly identify your concerns and expediting our response. Please note that not adhering to the procedure outlined in this clause may impact our and the relevant supplier’s ability to investigate your complaint and may affect your rights under this contract.

9.3
These Booking Conditions and any related agreements are subject to English law. Both parties agree that any dispute, claim, or matter arising from or in connection with the contract or booking will be resolved exclusively by the Courts of England and Wales. However, if you reside in Scotland or Northern Ireland and prefer to do so, you may opt for the law and jurisdiction of those regions.  

10 Changes to Terms & Conditions

We reserve the right to modify these terms and conditions at any time without prior notice. In the event of any amendments, the revised terms will become effective upon posting on this website, and your acceptance of the changes will be presumed.

January 2024